FAQ

When will your products be available?

We’re currently preparing our first collection and finalising production.
Sign up to our email list to be the first to know when we launch and when new items drop.

Where are your products made?

Our products are produced with trusted suppliers and finished with our original Aboriginal-inspired artwork designs. Each piece is thoughtfully curated to reflect quality, meaning, and connection to Country.

Are your designs original?

Yes. All artwork and designs are original creations by Brown Sugar & More, inspired by nature, earth tones, storytelling, and shared moments on Country.

Are the products handmade?

Our items are produced in small batches rather than handmade individually. Due to the production process, slight variations in colour or finish may occur—making each piece unique.

How do I care for my items?

Care instructions are provided with each product. We recommend gentle handling and care to ensure longevity, especially for kitchenware and decorative pieces.

Do you offer returns or exchanges?

We accept returns or exchanges on faulty or damaged items. Please contact us within 7 days of receiving your order so we can assist you.

Do you ship Australia-wide?

Yes, we ship across Australia. Shipping costs and estimated delivery times will be shown at checkout once our store is live.

Will sold-out items be restocked?

Some items may be restocked, while others are limited releases. Joining our email list is the best way to stay updated.

How can I contact you?

You can reach us via our contact page or by email. We aim to respond within 1–2 business days.