Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at tak@brownsugarandmore.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at tak@brownsugarandmore.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tak@brownsugarandmore.com.

Refund and Return Policy

At Brown Sugar & More, we are committed to ensuring the satisfaction of our customers. If you are not completely satisfied with your purchase, we are here to assist you.

1. Returns

  • Eligibility: Our return policy lasts 30 days from the date of purchase. If 30 days have passed since your purchase, we cannot offer you a refund or exchange.
  • Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required to process your return.

2. Non-Returnable Items

Several types of goods are exempt from being returned, including:

  • Perishable goods such as food, flowers, newspapers, or magazines
  • Intimate or sanitary goods
  • Hazardous materials or flammable liquids or gases
  • Additional non-returnable items include:
    • Gift cards
    • Downloadable software products

3. Refunds

  • Process: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund.
  • Approval: If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days.
  • Partial Refunds: There are certain situations where only partial refunds are granted (if applicable):
    • Any item not in its original condition, damaged, or missing parts for reasons not due to our error.

4. Late or Missing Refunds

  • If you haven’t received a refund yet, first check your bank account again.
  • Then contact your credit card company, it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and you still have not received your refund yet, please contact us at Tak@brownsugarandmore.com

5. Sale Items

  • Only regular-priced items may be refunded; unfortunately, sale items cannot be refunded.

6. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at Tak@brownsugarandmore.com

7. Shipping

  • Return Shipping: To return your product, please contact us at Tak@brownsugarandmore.com
  • Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Return Shipping for Exchanges: Depending on where you live, the time it may take for your exchanged product to reach you may vary.
  • Tracking: If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Contact Us

For more information about our refund and return policy, please contact us at:

  • Email: Tak@brownsugarandmore.com

Thank you for shopping with Brown Sugar & More!