Shipping policy

Shipping Policy

Processing Time

  • Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Domestic Shipping Rates and Estimates

  • Standard Shipping: We offer a flat rate of $8.95 for standard shipping within Australia. Estimated delivery time is 3-7 business days.
  • Express Shipping: For faster delivery, we offer express shipping at a flat rate of $14.95. Estimated delivery time is 1-3 business days.

Free Shipping

  • We offer free standard shipping on orders over $150 within Australia.

Order Tracking

  • Once your order has shipped, you will receive an email notification with a tracking number that you can use to check the status of your shipment. Please allow 24-48 hours for the tracking information to become available.

International Shipping

  • We offer international shipping to many countries. Shipping costs and delivery times vary by destination:
    • Standard International Shipping: Rates start at $25.00, with estimated delivery times of 10-20 business days.
    • Express International Shipping: Rates start at $45.00, with estimated delivery times of 5-10 business days.

Customs, Duties, and Taxes

  • Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Brown Sugar & More is not responsible for these charges if they are applied and are your responsibility as the customer.

Shipping to P.O. Boxes

  • We do ship to P.O. Boxes. Please ensure your address details are complete and accurate to avoid any delays.

Shipping Issues and Delays

  • We are not responsible for shipping delays due to unforeseen circumstances beyond our control, such as natural disasters, strikes, or customs clearance delays.
  • If your order is significantly delayed, please contact us at Tak@brownsugarandmore.com with your name and order number, and we will look into it for you.

Damaged or Lost Items

  • If your order arrives damaged or is lost in transit, please contact us immediately at Tak@brownsugarandmore.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

Contact Us

  • For any questions about our shipping policy, please contact us at:
    • Email: Tak@brownsugarandmore.com

Thank you for shopping with us!