Privacy policy

Privacy Policy

Effective Date: 21/05/2024

Brown Sugar & More ("we," "us," or "our"). This Privacy Policy describes how we collect, use, and share your personal information when you visit or make a purchase from our Site, in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).

1. Personal Information We Collect

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support.

Information We Collect Includes:

  • Device Information:
    • Examples: IP address, browser type, internet service provider, referring/exit pages, and date/time stamps.
    • Purpose: To load the Site accurately for you, and to perform analytics on Site usage.
  • Order Information:
    • Examples: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
    • Purpose: To fulfil our contract with you (e.g., processing payments, arranging shipping, and providing invoices and/or order confirmations).
  • Customer Support Information:
    • Examples: Your name, email address, and the content of your communications.
    • Purpose: To provide customer support and improve our services.

2. How We Use Your Personal Information

We use the information we collect to:

  • Fulfil orders and process payments.
  • Communicate with you.
  • Screen orders for potential risk or fraud.
  • Provide you with information or advertising relating to our products or services, in line with your preferences.
  • Improve and optimize our Site.

3. Sharing Your Personal Information

We share your Personal Information with third parties to help us use your Personal Information as described above. For example:

  • We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy
  • We may share your information with service providers to comply with legal obligations, protect our rights, or fulfil business obligations.

4. Behavioural Advertising

We use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:

5. Your Rights

You have rights under the Australian Privacy Principles, including the right to access, correct, or delete your personal information. If you would like to exercise these rights, please contact us through the contact information below.

6. Data Retention

We will retain your Personal Information only for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Changes

We may update this privacy policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons.

8. Contact Us

For more information about our privacy practices, or if you have questions or concerns, please contact us by email at Tak@brownsugarandmore.com